FAQ’s

At Companie & Co, our goal is to provide our guests with impeccable service, the highest-quality goods, and of course, delicious coffee. We want you to be happy with your experience, so we strive to make sure our return policies reflect that.

Since we roast our coffee fresh-to-order, we do ask that you give us a minimum of two days to enact a cancellation request. Any cancellation received within two business days of your shipment leaving the building, will be applied to the following shipment. Any shipments that are returned outside of this acceptable cancellation window are subject to a flat-rate shipping charge of $7.00.

Coffee is perishable and our whole beans are roasted to order, so we’re unable to accept returns on coffee. But don’t worry—we’re here to help! If there was an error with your order, please contact us at support@companie.co within 20 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be favorites.

When purchasing coffee related merchandise from the web store, shipping is figured dynamically, based on weight and destination, and is added at checkout.

For all coffee subscriptions, we offer a flat rate of $5.00 per bag plus only $.50 for each additional bag added. If you purchase $45.00 or more of coffee, shipping is free!

Coffee is shipped via either USPS First Class, USPS Priority or, USPS Priority Express.

First Class and USPS Priority have a stated estimated shipping time of 1-5 days, while USPS Priority Express offers a 1-2 day expedited service.

As a matter of policy, we don’t like to send out review samples or solicit reviews. If you’ve read somebody saying nice things about our coffee, rest assured it is probably because they truly like it and not because we are bribing them.

We don’t offer it on our current menu. Please send us a message if you are interested. Our roaster offers a wonderful decaf and it is possible to get for you.

Our coffee roaster is also an international coffee importer! We proudly place a great amount of emphasis on quality and sustainability, both from an environmental and economic standpoint. It’s the actual reason our importer got into the coffee business – to help the small communities bring money to help their people.

We purchase a number of coffees from Fair Trade certified cooperatives as well as certified organic farms; however, many producers have decided it’s in their best financial interest to channel their resources toward continued advances in quality and sustainability instead of the expensive process of certification. We factor a producer’s efforts toward greater quality as well as environmental and economic responsibility into our purchasing decisions, regardless of their certification status.

Yes! Many of them are. We feel the same about Fair Trade Certification as we do about Certified Organic coffees (see previous question).

All of our coffee is roasted to each and every order. Your roast date is always within 1-3 days upon placing your order.

“Freshness is key and coffee’s full awesomeness is fleeting.” We recommend using coffee within 20 days after it is roasted. In our experience, the distinct and complex flavors that characterize our coffees will tend to have faded after that point.

We also recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.

The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don’t recommend storing beans in the refrigerator and can only recommend storage in the freezer under specific circumstances (namely long term, uninterrupted periods).

We source and roast beans that have great versatility across many devices, so the right method often comes down to personal preference. To help with whichever method you choose, we have a variety of resources for your brewing edification.

Our Brewing Guides cover a variety of brew methods in detail.

There are also a number of excellent articles from The Companie Dispatch, covering a number of brewing methods.

As always, we’re also available through the magic of the internet to answer questions, give tips, and provide support. We’re happy to get geeky with you if your brew setup could use a little tweaking!